Terms & Conditions

In using this website or placing an order with us you are deemed to have read and agreed to the following terms and conditions:

Privacy: TheCVExperts is committed to protecting your privacy. TheCVExperts collects the information provided by you via our online enquiry form or order form, together with information we learn about you from communication with you, your use of our services and visits to our web site. We will use your information to provide and customise our service. We will also use your contact (email and telephone) details to communicate with you. We would like to hear your views to help us improve our service, so we may contact you in the future to ask for your feedback. Please note, there may be instances when it is necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Our Cookie Policy: we may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to see how many people are visiting this site using Google Analytics. We also use session cookies which are used to remember which (if any) products you wish to purchase from the site. These session cookies are deleted once you leave our website. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names [PHPSESSID, _utma, _utmb, _utmc and _utmz]. Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

One Year’s Free CV Updates: this offer applies to any new content which needs adding to your CV relating to new employment, results, qualifications or professional development which have occurred within the first year from the date of your order. To qualify for this offer, all such new information must be provided in writing by email to us at any time within the first year from the exact date of your order. This offer applies to the main/first CV that you ordered, and does not apply to any additional documents purchased such as LinkedIn profiles, cover letters or additional versions of the CV. It does not cover realignment of the CV to target a role profile different from the original brief. If information is sent to us to update your CV at any time after exactly one year from the date of your order, the update will be subject to a fee, for which a bespoke quote must be requested.

Payment & Process: all listed prices include our capturing any information for your new CV and any other documents by email Q&A. Consultations are only provided at an additional, pre-agreed surcharge. The CVs we create are maximum three pages in length and are aligned with one target role profile/function each, which you outline in your original order with us. If you require a longer CV or addendum document, contact us for a bespoke quote. Payment is required in full before we begin any preparation work - by debit/credit card, PayPal or BACs. Funds must have cleared before any work commences. We aim to email the first draft of your CV (or next-move plan if ordered) to you approximately on the fifth working day (our working days are Monday to Friday, 09:00 to 17:30 UK time) following our receipt of all information requested/captured. However, this can take place one working day or more after the fifth working day at our discretion should we feel additional time is needed to perform the necessary written work. Any comments or questions you have on the CVs, LinkedIn profiles, letters or next-move plans we create for you must be provided in writing by email. If you require changes to any documents ordered, the details of each change you would like us to make must be fully itemised in writing only, either via a) an email list or b) added via tracked comments onto the original document itself, but not both. If you would like to make changes to the documents yourself, please ensure each one is tracked so that we can review/approve. If you choose to rewrite/reformat any of the documents yourself, we cannot then redraft them. We start preliminary work on any other documents ordered when creating your first document (either the CV or next-move plan), but complete and deliver them to you individually after your email approval of each preceding document. Orders therefore for additional documents cannot be cancelled once we have emailed you the first new document. All documents we provide are in MSWord format only.

Distance Selling Regulations: shown here negate your right to cancel, as your contract commences when payment details are given by you. The supply of services and personalised goods, as outlined in Distance Selling Regulations 13, "the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10, 13:1A and 13:1C in respect of contracts for the supply of services if the performance of the contract has begun." However, we recognise clients can have a change of circumstance and therefore offer a cancellation policy, that balances our administration costs, as well as our research/preparation and/or other work undertaken, prior to CV/LinkedIn profile/letter/next-move plan completion. If you cancel by email notification to us:

  1. At any time after our email request for your objective, or an example target role, or other information: attracts the full 100% cancellation fee.
  2. Up to 7 working days prior to a consultation: 10% will be deducted from the refund.
  3. Up to 4 working days prior to a consultation: 25% will be deducted from the refund.
  4. Up to 2 working days prior to a consultation: 50% will be deducted from the refund.
  5. Cancellation on the day of a consultation: attracts the full 100% cancellation fee.

* Cancellations are scheduled for the next working day, where voice messages or email notification are made after 18:00 UK time.
Refunds due will be credited back to your card/account within 30 days of cancellation order in writing.

Other: your CV is based upon information that you supply. We cannot accept responsibility for any false or inaccurate information supplied. This site provides links to other sites which we hope will be of relevance to you. We do not accept any responsibility for the content of those sites. We can in no way guarantee that the use of our products will result in an interview or job offer. All content provided on this site is owned by or licensed to TheCVExperts and protected by copyright. TheCVExperts retains all proprietary rights to TheCVExperts content. TheCVExperts content may not be reproduced, transmitted or distributed without our prior written consent.

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